At UpTier LLC, we are committed to providing high-quality publicity and marketing services to our clients. Below, we outline our fulfillment, cancellation, and refund policies to ensure transparency and understanding.
- Services Provided Upon full payment of the agreed-upon fee, UpTier LLC will deliver the services outlined in the agreement, which include:
- The drafting and publication of articles or features.
- A review process for approval and reasonable edits, as detailed in the agreement.
- Deliverables such as a framed print of the published article, where applicable.
- Refund and Cancellation Policy
- All payments are non-refundable unless otherwise stated in the agreement.
- In cases where UpTier LLC cannot fulfill the agreed-upon services due to unforeseen circumstances, we will provide a pro-rata refund for any undelivered portion of the services.
- If the client chooses to cancel after payment, refunds will not be provided as outlined in the agreement.
- Delivery of Services
- Drafts for articles will be delivered to the client for review and approval within the timelines specified in the agreement.
- Final publications will be scheduled according to the publishing outlet’s timeline.
- Physical deliverables, such as framed articles, will be shipped to the client upon publication, using the address provided by the client.
- Client Responsibilities
- The client is responsible for providing accurate information and timely approvals for drafts to ensure smooth service delivery.
- Any delay caused by the client may impact the delivery timelines and is not the responsibility of UpTier LLC.
- Contact Information For any questions or concerns about our fulfillment policy or your project, please contact us at:
- Email: contact@uptieragency.com
This policy ensures clarity in our processes and helps us deliver excellent service to our clients. Thank you for choosing UpTier LLC.